This Privacy Policy Statement provides you with additional information about how we collect your personal data and for what purposes we process it.

You should read the Privacy Statement to fully understand the legal basis for collecting your data, how we use it, to whom we transfer it, and the rights you have. Before browsing our website or making any transactions with us, we invite you to review this Privacy Policy and ensure that you agree with the terms and conditions under which we collect and process your personal data.

Commitment to Personal Data Protection

The security and protection of your personal data are our top priorities. Therefore, our Company is committed to handling your personal data responsibly and protecting your right to privacy, in accordance with the law. Our Company will never collect more personal data from you than necessary for the specific purpose for which it is being collected.

We will always keep your personal data secure and comply with all applicable provisions on data protection, as required by the legislative and regulatory framework.

Who We Are

The data controller responsible for collecting, processing, and using your personal data under the applicable legal and regulatory framework for personal data protection is:

"KAROUMPALIS AE", based at DD Madena Messinia, ZIP CODE 24200, Kalamata, Greece, VAT number 998761227, Tax Office Kalamata, phone number +30 27220 91298 & email: [email protected] (hereinafter the "Company," the "Business," "we," "us," "our").

Your Obligation to Inform Us of Changes in Your Personal Data

It is important that the personal data we hold about you is accurate and up to date. Please notify us as soon as possible of any changes to your personal data for as long as your transactional relationship with us lasts.

What Personal Data Do We Collect?

Personal data or personally identifiable information refers to any information relating to an identified or identifiable natural person ("data subject"). An identifiable natural person is one whose identity can be determined, directly or indirectly. This data does not include anonymous information.

We collect the personal data you provide when you register as a customer in our physical or online store, when you make a purchase as a guest or registered user, and any additional information you provide to update your registration details. We also process personal data that we collect or create ourselves or receive from third parties.

This data includes, among other things:

• Identification details: full name, title, gender, username or other similar identifier (e.g., email).
• Contact details: delivery address, billing address, email address, phone number, and other contact information.
• Transaction details: details of purchased products, bank account details required for returns or refunds (e.g., IBAN, bank name, account holder).
• Technical details: origin channel, device, browsing duration and behavior on our website, IP address, browser type and version, time zone and location, operating system, and platform.
• Account details: login credentials, ongoing or completed purchases, preferences, interests, survey responses, and product reviews.
• Usage details: information on how you use our website, products, and services.
• Marketing and communication preferences: your consent to receive promotional materials and notifications regarding our services.

Please note that to register or continue using our online store, we require your email, name, address, and phone number. If you voluntarily provide additional personal data, we will be able to offer a better level of service.

How Do We Collect Your Information?

We collect personal data about you:

• Through direct transactions with us, either in-store, online, or via phone or other communication methods.
• When you create a user account by filling out the relevant form and providing additional information.
• When you subscribe to our newsletter or participate in promotions, competitions, or surveys.
• When you contact us via social media, inquiries, complaints, or other requests.
• If you register through a social media platform, we may collect data directly from the information you have provided to that platform (provided the platform has the right to share your data with us).
• From third-party providers or publicly available sources.

How Do We Use Your Personal Data?

We will process your personal data only when permitted by law. Generally, we will use your personal data only:

• When necessary to fulfill a contract we are about to enter into or have already entered into with you.
• When it is necessary for our legitimate interests (or those of a third party) and your rights do not override those interests.
• When required by legal or regulatory obligations.
• When you have given us explicit consent.

We generally do not rely on consent as a legal basis for processing your data, except for sending marketing updates or processing special categories of personal data. You have the right to withdraw your consent at any time.

Cookies Policy

Our website uses Cookies. Below, you can learn more about the Cookies used by karoumpalis.gr, their purpose, and how to manage them.

1. What are Cookies?

Cookies are small text files installed on your computer or device via your browser when you visit our website. Cookies help us collect necessary information to measure the effectiveness of our website, improve and upgrade its content, tailor it to user needs, and measure the effectiveness of its online presence. Cookies do not identify you personally and do not access any documents or files on your computer.

The information collected may include browser type, computer type, operating system, internet service providers, and visited web pages.

For more information on Cookies, visit www.aboutcookies.org.

2. Types of Cookies We Use

Session and Persistent Cookies

Session Cookies are stored temporarily and deleted when you leave the site. Persistent Cookies remain on your device for a longer period.

Third-Party Cookies

Third parties such as Google Analytics may place Cookies. If you access third-party sites or social media (Facebook, Instagram, YouTube) via our website, these third parties may set Cookies.

3. Managing and Deleting Cookies

Most browsers allow you to manage Cookies via their settings. Options typically include allowing, disabling, or deleting Cookies. Refer to your browser’s Help, Tools, or Edit menu for instructions.

Disabling Cookies may affect website functionality.

4. Changes to Our Cookie Policy

We may modify this Cookie Policy at any time. Any changes will take effect as soon as they are posted on our website. If you continue using our website after changes, you accept the updated terms. If you disagree, please stop using our services.

5. Contact Us

For any questions about this policy, contact us at [email protected].